Shipping Policy
Thank you for your support of Scuethyee, we will provide you with the most pleasant shopping experience. Due to international shipping there may be delays. In order to track your order, please contact Scuethyee (support@scuethyeespace.com) so that we can provide you with an order tracking number.
Shipping Time:
Scuethyee offers free standard shipping on all orders.
Country : Canada, USA
Courier: DHL/FEDEX/UPS
The time period when you receive the goods is divided into processing time and delivery time.
Processing time: 0-3 working days
Delivery time: 6-14 working days
Note:
1. Out-of-stock items will be replenished and shipped immediately after arriving at our warehouse. For large items, if the package size exceeds 39" (100cm), we will use sea transportation, and the shipping time is 35-45 days. I hope you can understand.
2. Please provide a safe and reliable delivery destination. If you think it cannot be delivered safely, please provide an alternative address that can be delivered. If special shipping instructions are required for shipment, they must be indicated at the time of ordering.
International shipping: Scuethyee will not ship outside of the United States , Canada and Australia.
Items damaged in transit: carefully check the packaging for any visual damage. If you find that the goods are damaged, please do not accept or sign for it. Obtain damage notification from the shipper and notify Scuethyee immediately. If the damage is hidden, please notify Scuethyee within 24 hours of receiving the product.
Total delivery time = processing time + shipping time (depending on your location)
Tracking
You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.
Out of delivery time
If your order is delayed, please contact us via email at support@scuethyeespace.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Order Cancellation
We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request after you have received them.
About taxes
In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.
Breakage in transit
In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.
TEL: +1 213-270-4973
Hours: 7 X 24
Email: Support@scuethyeespace.com