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Chandeliers faq

 

Frequently Asked Questions
1. Can I Customize the Length of the Rod or Rope?

YES, We have experienced designers who can give you some suggestions based on your requirements.

Note: We usually provide 120-inch long rods/ropes/chains for customers with higher ceilings. If you need a longer length, please contact us.

2. What if Parts are Damaged During Shipping?

Typically, products do not get damaged because we conduct rigorous testing and inspection on all products. We use various effective protective measures inside the product packaging, and we use a sturdy wooden crate to ensure the safety of the product during shipping.

However, despite our excellent safety measures,The possibility of damage still exists, although the probability is very small. But rest assured, if parts are damaged due to the product itself or during transportation, we will send you the replacement parts for free. You will need to provide some photos and videos to prove the defect.

3. What Should I Do If There Is An Issue During Installation?

Our lighting fixtures are easy to install, and generally, workers can assemble them quickly.

If you encounter any unsolvable issues during installation, you can contact customer service for help. You can reach out to us through any of our communication channels at any time, and you will receive assistance promptly.

4. Can I Get A Refund If There Is A Quality Issue With The Product?

Yes, if the product has issues due to non-human factors, you can contact our customer service. We will review the evidence you submit, and if approved, we will issue you a full refund immediately.

5. Why Choose Your Product?

We have our own factory and design team, offering competitive prices and a variety of customization options. We also have a young and excellent customer service team that provides 24-hour service, resolving your issues as quickly as possible to save you valuable time. Most importantly, we ensure strict quality control over our products, Each product undergoes an 18-point inspection process to ensure it meets sales standards.

If you have any questions, please feel free to contact us. Phone contact might be faster.

Contact information:

Phone: +1(213)270-4973
WhatsApp: +1(213)270-4973
Email: support@scuethyeespace.com

1. Can I Customize the Length of the Rod or Rope?

YES,We have experienced designers who can give you some suggestions based on your requirements.
Note: We usually provide 120-inch long rods/ropes/chains for customers with higher ceilings. If you need a longer length.

Please contact us:
Phone: +1 (213)2574728
WhatsApp: +1(747)2039569
Email: support@vanceilighting.com

2. What if Parts are Damaged During Shipping?

Typically, products do not get damaged because we conduct rigorous testing and inspection on all products. We use various effective protective measures inside the product packaging, and we use a sturdy wooden crate to ensure the safety of the product during shipping.

However, despite our excellent safety measures, there is still a very small chance of damage. But rest assured, if parts are damaged due to the product itself or during transportation, we will send you the replacement parts for free. You will need to provide some photos and videos to prove the defect.

3. What Should I Do If There iIs An Issue During Installation?

Our lighting fixtures are easy to install, and generally, workers can assemble them quickly.

If you encounter any unsolvable issues during installation, you can contact customer service for help. You can reach out to us through any of our communication channels at any time, and you will receive assistance promptly.

4. Can I Get A Refund If There Is A Quality Issue With The Product?

Yes, if the product has issues due to non-human factors, you can contact our customer service. We will review the evidence you submit, and if approved, we will issue you a full refund immediately.

Why Choose Your Product?

We have our own factory and design team, offering competitive prices and a variety of customization options. We also have a young and excellent customer service team that provides 24-hour service, resolving your issues as quickly as possible to save you valuable time. Most importantly, we ensure strict quality control over our products, conducting 18 inspections on every product to ensure each meets sales standards.
If you have any questions, please feel free to contact us. Phone contact might be faster.

Contact information:
Phone: +1(213)270-4973
WhatsApp: +1(213)270-4973
Email: support@scuethyeespace.com