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Thaddeus Marble FAQ

 

Frequently Asked Questions
1. What Is The Quality Of The Product?

Absolutely high quality. We have a strict quality inspection procedure. All products are produced through multiple tests. Only when they meet the standards can they be sold. The products you receive are as shown in the picture. And we provide 2 years of quality assurance for each order. If there are any product problems during this period, you have the right to apply for after-sales service from us. We provide you with 24-hour free online customer service, you can communicate with us at any time.

2. Why Is Each Thaddeus Product Unique?

Each Thaddeus product is unique because of the traditional forging craftsmanship used in its creation. Skilled artisans hand-hammer and meticulously shape the metal, giving each piece a distinct texture and durability. This careful, hands-on process ensures that every product has a unique handcrafted feel and artistic value. The attention to detail in this method makes each Thaddeus product exceptionally functional and elegantly aesthetic, with no two pieces exactly alike.
Learn More About The Process

3. How About Marble Material?

Thaddeus is made of Carrara marble from the Carrara region of Italy. This marble is characterized by its elegant grayish-white color and fine, linear veining, which provide a classic and sophisticated look suitable for various interior designs. Each slab of Carrara marble is unique, featuring natural patterns that add to its aesthetic appeal.

4. Why Choose A Marble Coffee Table?

Choose a marble coffee table not only for its unique natural beautiful veins and sheen that add elegance and luxury to any space, but also because marble's hardness and durability ensure that it will last a long time with normal use and proper care. In addition, the smooth and easy-to-clean top requires only a simple wipe to keep it clean, and its versatile design is perfect for a variety of home styles and uses, from modern to classic. This makes this natural material never go out of fashion.

5. How To Maintain A Marble Coffee Table?

To maintain the beauty and durability of a marble coffee table, it is recommended to clean the surface regularly with a soft cloth and a mild pH-neutral detergent, and use coasters and placemats to protect the tabletop from damage by hot and heavy objects. Avoid using rough cloths to clean marble and stay away from acidic or alkaline substances to prevent surface scratches and chemical corrosion.

6. What If Parts Are Damaged During Shipping?

Typically, products do not get damaged because we conduct rigorous testing and inspection on all products. We use various effective protective measures inside the product packaging, and we use a sturdy wooden crate to ensure the safety of the product during shipping.

However, despite our excellent safety measures, the possibility of damage still exists, although the probability is very small. But rest assured, if parts are damaged due to the product itself or during transportation, we will send you the replacement parts for free. You will need to provide some photos and videos to prove the defect.

7. Can I Get A Refund If There Is A Quality Issue With The Product?

Yes, if the product has issues due to non-human factors, you can contact our customer service. We will review the evidence you submit, and if approved, we will issue you a full refund immediately.

8. Why Choose Your Product?

We have our own factory and design team, offering competitive prices and a variety of customization options. We also have a young and excellent customer service team that provides 24-hour service, resolving your issues as quickly as possible to save you valuable time. Most importantly, we ensure strict quality control over our products, Each product undergoes an 18-point inspection process to ensure it meets sales standards.

If you have any questions, please feel free to contact us. Phone contact might be faster.

Contact information:

Phone: +1(213)270-4973
WhatsApp: +1(213)270-4973
Email: support@scuethyeespace.com