Up To 50% Off Clearance → Limited-time Discount → New Arrivals →
Free Shipping On All Orders
Cart
Free Shipping

Thaddeus FAQ

 

Frequently Asked Questions
1. What Is The Quality Of The Product?

Absolutely high quality. We have a strict quality inspection procedure. All products are produced through multiple tests. Only when they meet the standards can they be sold. The products you receive are as shown in the picture. And we provide 2 years of quality assurance for each order. If there are any product problems during this period, you have the right to apply for after-sales service from us. We provide you with 24-hour free online customer service, you can communicate with us at any time.

2. Why Is Each Thaddeus Product Unique?

Each Thaddeus product is unique because of the traditional forging craftsmanship used in its creation. Skilled artisans hand-hammer and meticulously shape the metal, giving each piece a distinct texture and durability. This careful, hands-on process ensures that every product has a unique handcrafted feel and artistic value. The attention to detail in this method makes each Thaddeus product exceptionally functional and elegantly aesthetic, with no two pieces exactly alike.
Learn More About The Process

3. Can You Give Me Some Advice On Style Design?

YES, if you have any problems in choosing products, please feel free to contact us, we will recommend the right style and size according to your needs. If you have special requirements, we support customized services, you just need to tell us your needs.

4. What If Parts Are Damaged During Shipping?

Typically, products do not get damaged because we conduct rigorous testing and inspection on all products. We use various effective protective measures inside the product packaging, and we use a sturdy wooden crate to ensure the safety of the product during shipping.

However, despite our excellent safety measures, the possibility of damage still exists, although the probability is very small. But rest assured, if parts are damaged due to the product itself or during transportation, we will send you the replacement parts for free. You will need to provide some photos and videos to prove the defect.

5. Can I Get A Refund If There Is A Quality Issue With The Product?

Yes, if the product has issues due to non-human factors, you can contact our customer service. We will review the evidence you submit, and if approved, we will issue you a full refund immediately.

6. Why Choose Your Product?

We have our own factory and design team, offering competitive prices and a variety of customization options. We also have a young and excellent customer service team that provides 24-hour service, resolving your issues as quickly as possible to save you valuable time. Most importantly, we ensure strict quality control over our products, Each product undergoes an 18-point inspection process to ensure it meets sales standards.

If you have any questions, please feel free to contact us. Phone contact might be faster.

Contact information:

Phone: +1(213)270-4973
WhatsApp: +1(213)270-4973
Email: support@scuethyeespace.com